Return Policy

We offer a 30-day return window on all eligible products. If you're not fully satisfied, you can return your item within 30 days of receiving it for a refund or exchange, subject to the terms below.

To qualify for a return and full refund, your item needs to be:

• Unused, uninstalled, and in the same condition you received it
• Returned in its original packaging with all parts, manuals, and accessories
• Sent back with proof of purchase or your order confirmation number

A few items fall outside our standard return policy:

• Custom configurations or special-order equipment
• Products that have been installed, used, modified, or damaged by the customer
• Items sent back without prior return authorization from us

Want to exchange an item? Reach out to our support team and we'll walk you through it. In most cases, we'll need to receive and inspect the original item before sending a replacement. Any price difference will be handled at that time.

Ready to send something back? Here's how:

1. Email our support team at support@mygaragelifters.com with your request
2. Include your order number and the reason for the return
3. Once we approve it, we'll send you return instructions and our warehouse address
4. Pack the item securely to avoid damage in transit, and ship it back using the instructions we provide

*Note: Unless the return is due to a fulfillment mistake or a verified product defect, return shipping costs are the customer's responsibility, and original shipping charges are non-refundable.

Once your return arrives and passes inspection, we'll let you know whether it's been approved. Approved refunds go back to your original payment method, though the exact timing can vary a bit depending on your bank.

My Garage Lifters currently sells, ships, and processes returns within the United States only. Packages sent without a pre-approved return authorization will be refused and returned to sender at the sender's expense.